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AIRPORT TRANSFERS
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Which airports do you service
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We provide private transfers to and from Orlando International Airport (MCO) and Melbourne Orlando International Airport (MLB). We are fully permitted and licensed for both.
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Will you meet us inside the terminal?
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Yes! We offer a meet-and-greet service inside the terminal. We’ll track your flight, meet you upon arrival, help with your luggage, and escort you to the vehicle.
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What if our flight is delayed?
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No problem. We monitor all flights in real time and adjust accordingly, there’s no penalty for delays.
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Do you offer round-trip transfers?
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Yes, you can book both your arrival and departure transfers in advance. Just let us know your travel dates and flight info.
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VEHICLES & AMENITIES
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What kind of vehicles do you use?
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We currently operate two Chevrolet Suburbans, one seats 7 passengers, and the other seats 6. Both are spacious, comfortable, and fully air-conditioned.
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Do you provide car seats?
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Yes! We use Graco Tri Ride 3-in-1 seats for infants, toddlers, and young children, and Graco booster seats, all available free of charge. Just let us know your needs in advance.
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Is there Wi-Fi in the vehicle?
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Yes, all our vehicles are equipped with complimentary onboard Wi-Fi.
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Can we charge our phones during the ride?
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Yes, we provide charging cables for most devices, so you can stay connected on the go.
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Is water provided?
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Absolutely, chilled bottled water is included with every ride.
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GROCERY STOP
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Do you offer a grocery stop on the way to our resort?
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Yes! Included on request, all pre-booked airport transfers include a complimentary 20-minute stop at a Publix grocery store either to pop in yourself or to collect a Click & Collect order
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Do I need to request the grocery stop in advance?
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Yes, please let us know at the time of booking so we can allow time in your schedule.
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THEME PARK & RESORT TRANSFERS
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Do you provide transport to all Theme Parks?
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Yes! We offer private transfers to and from Walt Disney World, Universal Orlando, SeaWorld, Discovery Cove, and other local attractions.
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Do you offer resort-to-resort transfers or evening transport?
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Absolutely. Whether it’s dinner at another resort or changing hotels mid-trip, we’ve got you covered.
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BOOKING & PAYMENT
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How do I book a transfer?
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Just head to our Bookings Page with your travel details, and we’ll take it from there!
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How far in advance should I book?
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The sooner the better—especially during peak seasons. Pre-booking also guarantees your complimentary grocery stop.
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Can i pay the driver?
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No. The drivers don’t accept payments for safety reasons
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What payment methods do you accept?
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We accept major credit/debit cards through a secure link on line.
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Can I tip the driver?
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Absolutely! If you feel that you have received a great service then tipping your driver is a great way to show your appreciation and will always be gratefully received.
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SAFETY & CLEANLINESS
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Are your vehicles regularly cleaned?
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Yes. Our vehicles are thoroughly cleaned and sanitized daily for your safety and comfort.
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Are you licensed and insured?
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Yes, EPIC Private Hire is fully licensed, insured, and permitted for airport and resort transfers in Central Florida.
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